Salesforce & Platinum Partners



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Frequently asked questions

What is Salesforce CRM?
Salesforce is a customer relationship management solution that brings companies and customers together. It's one integrated CRM platform that gives all your departments — including marketing, sales, commerce, and service — a single, shared view of every customer.
What are the costs involved in setting up Salesforce CRM?
There are two costs involved when considering Salesforce Licenses: This is charged per user and is usually billed annually. The type of licenses depends on the type of features and level of automation your organization needs Implementation: This is based on the scope and level of effort and man days to develop the solution based on your goals and requirements.
Can I integrate different systems into Salesforce?
You can integrate Salesforce with a wide variety of systems, including ERP, CRM and marketing automation software
Why is Salesforce CRM better than a free CRM?
Because free only gets you so far. If you are a small business with few customers and no desire to expand, a free CRM platform may be all you need. In fact, if you can manage all your customer relationship management from a spreadsheet without getting overwhelmed, we encourage you to keep using what works. However, once your customer base has grown and your spreadsheet is unwieldy, it’s necessary to take the next step to ensure your relationships with customers continue to be personalized, beneficial for both your company and the customer, and profitable. Here are eight reasons why the Salesforce CRM is better than a free CRM platform. 1. It’s based in the cloud. This means automatic backups, data security, and unparalleled accessibility. 2. It’s made to integrate with other systems. 3. It’s intuitive and easy to use. However, if you do have questions, Salesforce has a number of ways to find the answer, from working with one of our representatives to learning on Trailhead to reading community posts in our knowledge base. 4. Improvements and updates happen often and automatically. 5. It’s full of features that are built with our customers’ needs in mind. 6. The Salesforce CRM is highly customizable, and thus a great option for just about every organization out there. 7. Salesforce customers’ successes speak for themselves with data showing growth, increased sales, improved efficiency, and more. 8. The Salesforce CRM platform is award-winning. Multiple years, many different awards, and we’re proud of it. If these eight reasons don’t appeal to you, your business probably isn’t ready for everything Salesforce offers. That’s okay. We’ll be here for you when you’re ready.
How much does a CRM System cost?
The cost is dependant on three key factors which are : • The Number of Users • The Duration Cycle; It could be monthly or annually • The Scope of the Project

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