Salesforce & Platinum Partners

Community Cloud

Salesforce
Community Cloud
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crisis with portals, sites, and forums.
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Community Cloud

Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.. Give users a responsive portal where they can access articles, update their accounts, and create and manage cases and claims. Go beyond our prebuilt solutions and create something for your unique business needs with the Lightning Community Builder.
Stay engaged with customers and partners

Build and launch your experience with just clicks

Help customers find answers themselves, on their own terms and time frame. Whether you need a knowledge base, a self-service portal, or a forum, we’ve got you covered. Create a complete channel management solution for you and your partners with a dynamic PRM site.
What's Community Cloud?
Salesforce Community Cloud is a cloud-based enterprise community platform that enables employees, partners and customers to connect at a single location. It allows users to collaborate and share their ideas and content with each other.
Why use Community Cloud?
Salesforce Community Cloud offers a unified platform where users can create communities that members can join. This platform offers business integration functionality, allowing users to collaborate on business-critical files from within communities.
What are Community Cloud's key benefits to organizations?
• Integrate data from any source - Pull in data from Salesforce, third-party, or legacy sources. Easily link it to Community Cloud functions like leads, opportunities, cases, campaigns, and custom objects. • Build personalized experiences. • Tailor experiences for each user type using CRM data to define audiences and target users with personalized content. • Design for every device. • All Lightning Communities are 100% mobile optimized and fully responsive for an easy-to-use interface wherever you go. • Increase onsite engagement. • Recognize your most active members with custom profile badges. Enable members to endorse each other for specific skills and expertise. • Track and optimize your site. • Measure, analyze, and optimize your experience with customizable Lightning dashboards in the Community Workspace. • Keep answers organized and accessible. • Access all information with autogenerated topic pages. Collect discussions, files, groups, and experts into a single page

Seamlessly connect your experience with your customer data.